• What is the process?

• How much will it cost?

• Do you charge tax and shipping fees?

• How do I get a free quote?

• How do I pay securely and safely?

• What is your privacy policy?

• How do I send my photos?

• What about scanning?

• How do I upload pictures?

• Are any photos impossible to restore?

• What kinds of prints do you make?

• Can I have prints made from a CD?

• What about copyrights?

• Are my photos insured during this process?

• What about businesses & institutions?

• What is your refund policy?

• How do I get in touch?

What about scanning?

Your photos must be scanned before we can work on them. There are three ways you can do this:

You can send your original photos to us and we can scan them. You can take your original photos to your local photo or copy center to be scanned. If you have a scanner, you can do it yourself.

If you have scans done locally, or you do them yourself, please follow the directions below.

Most scanning software allows you to choose the type of image (photo, slide, document) to be scanned. Set this option to photo.

Please do NOT use any type of filters, such as sharpening, de-screening, or dust and scratch removal, and do NOT use the color correction functions of your scanner. Make sure they are all turned off before you start your scan.

Crop the previewed image to include only the original photo, without the white border.

Scan an 8"x10" image at 300 dpi. Smaller photos can be scanned at 600 dpi. If you don't know how to do this, call 415-456-3221 for help.

Always scan in RGB color, even if your source photo is black & white.

If you plan to upload your image online, save it as a JPG file and set the quality to HIGH. If you plan to send your image on a CD, save it as a TIFF file.

Make sure your scan file has a descriptive name (ie,"Grandma Ruth wedding").

Click here to download printable scanning directions.